FAQs
Clear answers before customers and transporters start.
These questions cover the normal booking journey: load request, transporter offers, confirmation, trip status, delivery proof, and support.
Quick Help
Use this page to answer first-level questions before sending a request or onboarding a transporter.
Questions
Practical answers, grouped by workflow.
The goal is to remove confusion at the exact point where a user is trying to move forward.
CustomersHow do I post a load?
Add pickup and delivery locations, cargo details, truck type, preferred date, expected weight, and handling notes.
CustomersCan I compare transporter offers?
Yes. Offers should show price, vehicle fit, availability, timing, and transporter profile details before booking.
TransportersHow do transporters get access?
Transporters register, complete profile and KYC details, add trucks, and wait for approval before sending offers.
TransportersCan one transporter add multiple trucks?
Yes. Fleet owners can maintain multiple truck records with type, capacity, registration, and availability status.
TransportersIs a monthly subscription required?
No. The standard model deducts the configured coin fee only after a customer accepts an offer and a successful booking is created.
WalletHow are coins added in the first phase?
Transfer funds to an account shown in Wallet, then submit the transaction ID, amount, sender name, payment time, and slip. Coins are credited only after admin verification.
WalletHow does an event pass work?
An event pass is an optional one-time coin purchase. It allows unlimited accepted bookings during its stated validity and does not renew automatically.
TripsWill users get delivery updates?
Yes. The flow covers pickup, in-transit, delivered, proof-of-delivery, and rating updates.
SupportWhat happens if there is a dispute?
Operations can review the request, offer, booking trail, status updates, and delivery proof before taking action.
Ready
Start with a clear shipment request.
Send the route, cargo, truck type, and timing so the booking team can respond properly.